Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us:

TE-EDV GmbH
Schwarzwaldstrasse 21
79117 Freiburg, Germany
Phone +49 (0)761 / 808485
E-mail: shop@te-edv.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website https://www.te-edv.de. If you use this option, we will communicate to you an acknowledgement of receipt of such withdrawal without delay (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us or to:

TE-EDV GmbH
Schwarzwaldstrasse 21
79117 Freiburg, Germany

without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal for individually commissioned systems

For PC systems configured individually according to your requirements as a service provided by us (purchase consultation, assembly and customization of hardware and/or software based on your specifications), there is no right of withdrawal pursuant to Section 312g(2) No. 1 of the German Civil Code (BGB). This does not apply to configurable standard items in our shop (e.g. selecting a graphics card from predefined stock items); the statutory right of withdrawal remains in place for these items unless expressly stated otherwise in an individual case.